Frequently Asked Questions

PAYMENT

What payment options are available?

You’re welcome to pay via debit, credit-card or bank transfer. We require an initial 50% deposit and there is just a 1.75% surcharge for using VISA, MasterCard or American Express.

Do you offer ‘pay-by-instalments’?

Yes. You can opt to finalise the remaining balance via instalments on either a weekly, fortnightly, monthly or quarterly basis. This can be automated for you via our secure payment gateway on a preferred debit or credit-card, or you can transfer via direct-deposit.

Gift Certificates

Can I purchase a gift-certificate?

Yes, we can create personalised gift-certificates that may be ‘open-dated’ and valid for at least 12 months, or you’re welcome to pre-select an experience for the recipient.

Each gift-certificate is individually tailored and can be emailed as a ‘high-resolution’ PDF so that you have it immediately.

Cancellations

What is your cancellation policy?

We’re extremely flexible and understand that sometimes things happen unexpectedly and you may need to re-schedule your event.

We’ll always provide you with at least a further 12-months to select another date or experience; we simply ask for a minimum of 72 hrs notice should you wish to cancel and re-schedule your event.

Without this minimum notice, you will forgo your deposit unless in extenuating circumstance approved by management.

What happens if it rains or poor weather conditions are forecasted?

We carefully select the seasons that offer the most temperate and ideal conditions for driving at each location across Australia.

If rain or adverse weather conditions are forecasted, we generally aim to provide as much notice as reasonably possible should a decision be made to postpone an event in the interests of safety.

PHOTOGRAPHY

What type of photo packages are available?

We are able to install action cameras inside the cabin of vehicle to capture every moment of our experience.

Can I also use my own camera or organise my own photographer?

Absolutely. We’ll go to great lengths to help you capture some fantastic shots at numerous scenic locations along the way. If you have someone that will capture that perfect shot for you, by all means.